E-Commerce Operations Administrator - Seller Support Specialist

Join Trans Cosmos Commerce, a leading provider of e-commerce solutions, as an E-Commerce Operations Administrator in Jakarta Selatan. This role is pivotal in ensuring seamless seller operations, customer satisfaction, and business growth in the dynamic e-commerce landscape.

As a Seller Support Specialist, you'll be the backbone of our operations, handling daily tasks with precision and efficiency. You'll work closely with sellers to resolve issues, provide training, and optimize their listings. Leveraging tools like Shopee Seller Center, Tokopedia Seller, and Lazada Seller Hub, you'll ensure smooth transactions and high-quality product listings.

This is your chance to grow within a company that values innovation, collaboration, and continuous learning. With competitive salary and benefits, you'll be part of a team that drives success in the thriving e-commerce industry.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to sellers, addressing their concerns and queries promptly.
• Resolve technical issues related to product listings, transactions, and payments.
• Conduct training sessions for sellers on best practices, platform features, and compliance.
• Monitor seller performance and provide feedback for improvement.
• Optimize product listings to enhance visibility and sales potential.
• Collaborate with cross-functional teams to ensure seamless e-commerce operations.
• Stay updated with industry trends and platform updates to provide accurate guidance.
• Generate reports on seller performance and operational metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Minimum 2 years of experience in e-commerce operations or customer service.
• Proficient in using Shopee Seller Center, Tokopedia Seller, and Lazada Seller Hub.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with e-commerce platforms and payment gateways.
• Basic knowledge of data analysis and reporting tools.
• Certification in customer service or e-commerce operations is a plus.

🛠️ Keahlian

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