IT Support Specialist - Manufacturing Industry

Join Ocean Centra Furnindo, a leading manufacturing company in Indonesia, as an IT Support Specialist. This role offers a competitive compensation package, comprehensive health benefits, and career development opportunities in Tangerang, Banten. As an IT Support Specialist, you will be the backbone of our IT infrastructure, ensuring smooth operations and providing top-notch support to our employees. You'll work with tools like ServiceNow, Active Directory, and Microsoft Office Suite to troubleshoot and resolve IT issues efficiently.

Our company is committed to innovation and excellence in the manufacturing industry. We are looking for a proactive and detail-oriented individual who can handle a variety of IT tasks and provide excellent customer service. This is your chance to be part of a dynamic team that drives our success and growth.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues.
• Manage and maintain IT assets, including computers, printers, and network devices.
• Install, configure, and maintain software applications, ensuring optimal performance.
• Monitor and maintain network infrastructure, including routers, switches, and firewalls.
• Ensure data backup and recovery procedures are in place and followed.
• Document IT processes and maintain up-to-date IT documentation.
• Assist in the implementation of new IT systems and technologies.
• Provide training and support to new employees on IT policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT support roles, preferably in a manufacturing environment.
• Certifications in ITIL, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator are a plus.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in using IT support tools such as ServiceNow, Active Directory, and Microsoft Office Suite.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait