Cantonese Customer Service Executive - Permanent Night Shift

Join a leading American multinational BPO company based in the vibrant heart of Bali! If you are fluent in Cantonese (Guangdonghua) and passionate about delivering exceptional customer service, this is your opportunity to secure a stable and rewarding career with a permanent night shift schedule.

At KAALI HR, you will be part of a dynamic team dedicated to providing top-notch customer support. Our Cantonese Customer Service Executives play a crucial role in ensuring customer satisfaction through effective communication and problem-solving. With a night shift schedule, you will have the flexibility to balance work and personal life while contributing to our company's success.

In this role, you will handle customer inquiries, resolve issues, and maintain high levels of service quality. Using tools like Zendesk and Salesforce, you will ensure seamless customer interactions and support. Located in the beautiful city of Denpasar, you will be part of a thriving community that values diversity and excellence.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service in Cantonese to both local and international clients.
• Handle and resolve customer inquiries and complaints efficiently.
• Use CRM systems like Zendesk and Salesforce to manage customer interactions and track service requests.
• Maintain accurate records of customer interactions and service delivery.
• Collaborate with the team to improve customer service processes and standards.
• Adhere to company policies and procedures to ensure consistent service quality.
• Work the permanent night shift schedule, ensuring availability during off-peak hours.
• Participate in team meetings and training sessions to enhance customer service skills.

🎓 Kualifikasi & Syarat

• Fluent in Cantonese (Guangdonghua) with excellent verbal and written communication skills.
• Minimum 2 years of experience in customer service, preferably in a BPO or call center environment.
• Experience with CRM systems like Zendesk or Salesforce is a plus.
• Strong problem-solving and multitasking abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proactive and customer-focused attitude.
• Willingness to work a permanent night shift schedule.
• High school diploma or equivalent. A degree in Business, Communications, or a related field is preferred.

🛠️ Keahlian

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