Customer Service Assistant - KPJ Healthcare

Join KPJ Healthcare, a leading name in healthcare services, as a Customer Service Assistant in the vibrant heart of Bali. This role offers a unique opportunity to deliver exceptional service while contributing to a mission-driven organization committed to improving healthcare accessibility and quality. Located in Canggu, Bali, you'll be part of a dynamic team serving diverse clientele, from local residents to international visitors.

As a Customer Service Assistant, you'll be the first point of contact for our valued customers, handling inquiries, complaints, and feedback with professionalism and empathy. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently, ensuring a seamless experience for all. This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about providing top-notch customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Manage customer data and interactions using Zendesk and Salesforce to maintain accurate records and improve service quality.
• Assist in the development and implementation of customer service policies and procedures.
• Provide information about KPJ Healthcare's services, facilities, and policies to customers and visitors.
• Collaborate with other departments to ensure a cohesive and efficient customer service experience.
• Monitor and report on customer service metrics to identify areas for improvement.
• Participate in training and development programs to enhance customer service skills and knowledge.
• Promote KPJ Healthcare's values and services through various customer engagement activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 2 years of experience in customer service, preferably in the healthcare or hospitality industry.
• Excellent communication skills in both English and Bahasa Indonesia.
• Strong problem-solving and multitasking abilities.
• Proficiency in using Zendesk and Salesforce or similar customer service software.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Valid SIM card and ability to work in a tropical environment.

🛠️ Keahlian

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